Shipping Policy

Policy Last Updated: May 6, 2023

1. General Information

At Longevity Direct, we strive to offer our customers prompt and reliable shipping services. This policy provides details on our shipping practices and timelines to ensure you receive your orders seamlessly.

2. Shipping Destinations

We ship products domestically as well as to select international destinations. If you are unsure about shipping to your location, please contact us at [email protected].

3. Shipping Charges

Domestic Orders: A standard shipping fee is applied to all domestic orders. Free shipping may be available, depending on the value of your order. 

International Orders: Shipping charges for international orders vary based on the destination and weight of the package. All relevant customs duties, taxes, and fees will be calculated on checkout.

4. Processing Time

Orders are typically processed within 1-2 business days. Once processed, your order will be dispatched, and you will receive a confirmation email with tracking information.

5. Delivery Timeframes

Domestic Orders: Most domestic orders are delivered within 3-7 business days.

International Orders: Delivery for international orders may take 7-12 business days, depending on the destination and customs clearance procedures. 

6. Shipping Carriers

We partner with reputable shipping carriers such as FedEx, UPS, DHL, and USPS to ensure timely and safe delivery of your orders.

7. Package Tracking

Once your order is dispatched, we will provide you with a tracking number via email. You can use this number to track your order and view delivery updates.

8. Special Instructions & Deliveries

If you have specific shipping instructions or require expedited shipping, please contact our customer service team before placing an order to discuss available options.

9. Damaged or Lost Shipments

In the rare event your order arrives damaged or doesn’t arrive at all, please contact us at [email protected] immediately. We will work with the shipping carrier to address the issue and, if necessary, send out a replacement or provide a refund.

10. Changes to Shipping Address

If you need to change the shipping address after placing an order, please contact us immediately at [email protected]. While we cannot guarantee changes to orders already in transit, we will do our best to accommodate your request.

11. Questions

For any queries or concerns about our shipping practices, or if you need assistance with tracking a package, please contact us at [email protected]. We are dedicated to providing prompt assistance and ensuring a smooth shopping experience for our customers.