Terms & Conditions

Terms Last Updated: May 6, 2023

IMPORTANT NOTICE: This service is designed for non-emergency medical issues only. If you are experiencing a medical emergency, please contact your physician or dial 911 immediately. It is crucial that you read and understand these terms before using our services, website, or mobile application.

I. Introduction

Welcome to the Longevity Direct website and mobile application, referred to collectively as the “Platform,” which is owned and operated by Longr UK Ltd. In this document, “we,” “our,” and “us” refer to Longevity Direct, and “you” and “yours” refer to the user of the Platform. The Platform is governed by these Terms of Use and our Privacy Policy. By accessing or using the Platform, you acknowledge your understanding and agreement to these documents.

Although you may have accessed the Platform through a third-party site or app, including those affiliated with Longevity Direct, the agreement is solely between you and Longevity Direct. The Platform and its services, excluding Health Care Services, are provided directly by us or our subsidiaries.

Your use of the Platform constitutes your consent to engage electronically in health-related activities with affiliated health professionals and entities, understanding that such electronic interactions are legally binding. You consent to receive communications digitally to your designated devices from Longevity Direct or its affiliates. If you disagree with any part of the terms or the Privacy Policy, you should discontinue using the Platform.

II. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice. You are encouraged to review the Terms periodically for any changes. Continued use of the Platform after changes implies acceptance of the new Terms. If you do not agree with the modified Terms, your only recourse is to stop using the Platform.

III. Services Description

The Platform is designed to facilitate the following:

  • Development and retention of health care records for use in medical consultations.
  • Administrative support for scheduling and payments for Health Care Services.
  • Coordination of payments and logistics for prescribed medications and diagnostic tests.
  • Provision of direct access to medical providers for consultations and treatments via telecommunication and technology support.

The Platform collects and uses your personal and health information to enable affiliated providers to assess whether a prescription or diagnostic test is appropriate. This information may include past and present health conditions, medications, blood pressure, and personal identifiers.

You consent to share your information with affiliated providers to receive Health Care Services and with pharmacies and laboratories for fulfilling prescriptions and conducting tests. All medical providers are independent contractors responsible for the services they provide.

Longevity Direct does not offer medical services directly and is not a licensed medical provider. We do not interfere with the medical services provided and are not liable for the outcomes of such services.

IV. Eligibility

To use the Platform, you must:

  • Be at least 18 years old.
  • Reside in the U.S. in a state where our services are available.
  • Agree to these Terms of Use.
  • Have the necessary technology and internet access to use the Platform. Additional fees may apply.

Meeting these requirements does not guarantee the provision of services. Longevity Direct and its affiliates may impose additional criteria as deemed necessary.

V. Registration, User Accounts, and Data

Access to certain services requires registration. Once registered, you are responsible for maintaining your account information’s confidentiality and all activities under your account. You agree to provide accurate and complete information and to update this information as necessary.

You grant Longevity Direct and associated entities the right to use the data you submit through the Platform for service provision, research, and development of new services.

VI. User Responsibilities

You are responsible for ensuring the accuracy and completeness of all data you provide on the Platform. You agree to maintain the security of your username and password and to notify Longevity Direct immediately of any unauthorized use of your account.

VII. Designated Representative

You designate Longevity Direct to manage the pickup and delivery of your prescriptions as part of the services offered.

VIII. Restrictions on Use

You agree to use the Platform only for authorized and legal purposes. You agree not to misuse the Platform’s content or services in any way that could damage, disable, overburden, or impair any aspect of the services or interfere with any other party’s use of the Platform.

IX. License and Use

You are granted a limited, revocable, and nontransferable license to access and use the Platform and its content for personal, non-commercial purposes. This license does not include any resale or commercial use of the Platform or its contents.

X. Limitations on Services

The Platform does not replace the need for comprehensive medical advice and should not be used for diagnosis or treatment of medical conditions without consulting a healthcare provider.

XI. Telehealth Consent

You consent to receive health care services through electronic means, which may include consultations, treatment, and diagnosis through telecommunication technologies.

XII. Payment Terms

Upon submitting your information for Health Care Services, you commit to fulfilling all associated payment obligations. Our platform will prompt you to provide payment details, such as credit card information and any applicable promotional codes. By submitting your payment details, you authorize Longevity Direct, our affiliates, or our designated third-party payment processors to charge the stated amount. Fees related to medical consultations are non-refundable, and prescription products are not returnable or refundable once processed. Should an error occur in the prescription process, please contact us directly through your user account.

You are fully responsible for all charges incurred under your account, including but not limited to fees from medical providers, affiliated professional entities, and any applicable co-insurance or co-payment amounts. Should your payment method fail or your credit card expire, we will contact you to update your payment information. Longevity Direct and the involved medical providers are not obligated to deliver services until full payment is received and confirmed.

Please note, services provided are generally not covered by government health care payers, and claims for these services will not be submitted by Longevity Direct or its affiliates.

XIII. Privacy Policy

Longevity Direct values the confidentiality and privacy of your information. For a comprehensive understanding of how we collect, use, and disclose your information, please refer to our Privacy Policy available on our website.

XIV. Intellectual Property Rights

Longevity Direct retains all rights, title, and interest in and to the Platform and its content. This includes, but is not limited to, all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof. Any feedback, comments, or suggestions you may provide regarding the Platform is voluntarily and will be free of confidentiality obligations to you.

You are granted a limited, non-exclusive, revocable, non-transferable license to access and use the Platform strictly in accordance with these Terms of Use. Longevity Direct reserves all rights not expressly granted herein.

The trademarks, logos, and service marks displayed on the Platform are the registered and unregistered marks of Longevity Direct, its licensors or content providers, or other third parties. All of these trademarks, logos, and service marks are the property of their respective owners. Nothing in these Terms grants you a right to use any marks.

XV. Third-Party Links

The Platform may contain links to third-party websites (“Linked Sites”) not owned or controlled by Longevity Direct. These links are provided only for convenience, and the inclusion of any link does not imply endorsement by Longevity Direct of the site or any association with its operators. Linked Sites are governed by their own terms and conditions and privacy policies.

XVI. Disclaimers

Longevity Direct provides the Platform on an “as-is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No oral or written information provided by Longevity Direct or its authorized representatives will create a warranty not expressly stated in these Terms. Your use of the Platform is at your own risk.

XVII. Limitation of Liability

To the maximum extent permitted by applicable law, Longevity Direct, its affiliates, and their respective officers, directors, employees, or agents shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with your access to or use of the Platform. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Longevity Direct has been advised of the possibility of such damage.

XVIII. Indemnification

You agree to defend, indemnify, and hold harmless Longevity Direct and its affiliates, officers, directors, employees, and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of the Platform or your breach of these Terms of Use.

XIX. Modifications to the Platform

Longevity Direct reserves the right to modify or discontinue, temporarily or permanently, the Platform or any features or portions thereof without prior notice. You agree that Longevity Direct will not be liable for any modification, suspension, or discontinuance of the Platform or any part thereof.

XX. Termination

You may terminate these Terms of Use at any time by discontinuing use of the Platform. Longevity Direct may terminate your access to all or any part of the Platform at any time, with or without cause, with or without notice, effective immediately.

XXI. Governing Law and Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved exclusively through final and binding arbitration.

XXII. Contact Information

For queries or concerns related to these Terms of Use, please contact us at:

We are committed to addressing your inquiries and providing the necessary support related to your use of the Platform.

XXIII. Miscellaneous

These Terms of Use constitute the entire agreement between you and Longevity Direct regarding the use of the Platform, superseding any prior agreements between you and Longevity Direct. If any part of these Terms of Use is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. The failure of Longevity Direct to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision.

XXIV. Copyright Infringement Claims

If you believe that your copyright has been infringed on our Platform, please send a notice of copyright infringement containing the following information to [email protected]:

  1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the Platform;
  4. Your address, telephone number, and email address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

We are committed to addressing and resolving any concerns regarding intellectual property infringement in a timely and effective manner.

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