Longevity Direct – Frequently Asked Questions


What is Longevity Direct?

Longevity Direct is an online prescription-based clinic that makes accessing longevity wellness simple and cost-effective. We bring patients into a total longevity wellness ecosystem with AI-powered wearables, testing, coaching, and supplementation.

How does Longevity Direct work?

  1. Complete your online health evaluation
  2. A US-based physician will review your information and recommend a treatment plan
  3. Approve your plan, and we will ship your medication
  4. Enjoy unlimited access to physicians, pharmacies, and labs as needed

What is included in my plan?

Your health protocol includes:

  • Unlimited access to physicians, pharmacies, and labs as needed
  • Your prescription(s)
  • AI-powered longevity coaching
  • Access to the blēo longevity Band
  • Discounted access to the Saints One supplement program


Ordering & Shipping

What payment methods do you accept?

We accept major credit cards such as:

  • Visa
  • Mastercard
  • American Express
  • Stripe
  • Google Pay
  • Apple Pay

When will my card be charged?

Your card will be charged once your doctor approves your plan, and your medication will be sent to the pharmacy to be filled and shipped. You will continue to be billed based on your subscription duration unless you make a change in your plan.

How do I pause or cancel orders?

You can cancel or pause your subscription anytime by:

  1. Logging into your patient portal
  2. Navigating to your Subscriptions
  3. Making the desired changes

For additional questions, message us in the application or email us at [email protected].

Where do you ship?

We can ship all of our products to all 50 states, except for Topical Rapamycin and Low Dose Naltrexone. Due to pending pharmacy licenses, we currently cannot ship these products to Arkansas, Alabama, Minnesota, and DC.

When will my prescription ship?

It takes two days for the pharmacy to process the medication and another two to three days for it to ship. Note that the pharmacy is closed on weekends, which can extend the processing and shipping times. When your order ships, you will receive a tracking link.

Do you offer options for Express Delivery?

Yes, we offer:

  • Standard Delivery (5-10 business days)
  • Expedited Delivery (3-5 business days for $4.95)
  • Express Delivery (1-2 business days for $12.95)


Prescriptions & Doctor Appointments

How quickly can I get an appointment?

Our online consultation process is designed to be quick and easy. Once you complete your health evaluation, a US-based physician will review your information and recommend a treatment plan, usually within 24-48 hours.

What is included in the Rapamycin Protocol?

The Rapamycin Protocol is a fully comprehensive and personalized treatment plan guided by your Longevity Direct physician, medical team, and the Longevity Direct Research Review team. It includes:

  • Medical review by a US-based functional medicine doctor
  • Prescriptions delivered to your door
  • Regular Lab Testing
  • Access to the Longevity Direct Research Review Team

What is the dose of the Rapamycin Protocol?

We harness the power of advanced technology and your unique biomarkers to craft a tailored Rapamycin dosage plan just for you. Typically, we initiate a patient’s treatment with a weekly dose of 3mg, carefully escalating this over time to reach the optimum dosage, which generally lies between 5 to 8mg per week.

How does metformin work in the body?

Metformin primarily works by reducing the amount of glucose produced by the liver and enhancing the sensitivity of muscle cells to insulin. This helps your body to better manage blood sugar levels, which in turn, can have long-term health benefits.

What is the typical dose of metformin for longevity purposes?

Your Longevity Direct assigned clinical team will review your medical history and biomarkers to make a recommendation for your metformin dosing protocol. The typical longevity dose can range from 500 to 1000 mg per day.


Lab Tests & Biomarkers

What makes Longevity Direct different from standard health assessments?

Longevity Direct utilizes over 2,500 advanced biomarkers, including cutting-edge tests like Iron Saturation, Apolipoprotein B, and Testosterone, providing insights beyond traditional assessments. These advanced markers offer a deeper understanding of crucial health systems, enabling a more comprehensive evaluation of well-being.

Which test should I choose?

We offer three cutting-edge biomarker panels:

  1. All Biomarkers (+2,500 biomarkers): A full suite of longevity Biomarkers, including both Blood and Swab Panels with enhanced AI Longevity profiling.
  2. Saliva Panel (+1,000 biomarkers): Comprehensive longevity saliva tests, including Genetic and epigenetic DNA Testing.
  3. Blood Panel (+100 biomarkers): A full suite of longevity blood work, including 27 Tests and 105 Biomarkers.

The cost of the All Biomarkers panel is higher due to its inclusion of a more extensive panel of advanced biomarkers, providing unparalleled insights into various aspects of health.

How are the results presented, and how can I interpret them?

Longevity Direct transforms complex biomarker data into easy-to-understand visuals and tailored reports, providing clarity and actionable insights. The results will empower you to make informed decisions about your health and longevity.


Returns & Refunds

What is the policy on returns?

We are confident that you will be completely satisfied with our service. However, if you do have an issue, please don’t hesitate to contact us, and we will do our best to make it right.


Patient Safety & Privacy

How do you ensure patient safety?

At Longevity Direct, patient safety is our top priority. We carefully select compounds from the world’s top pharmaceutical producers and lab test for purity, potency, and bioavailability. This ensures maximum absorption into the body. We base our testing on pharmacokinetic parameters: Cmax and Tmax, which tell us how effectively and how quickly the drug is absorbed.

How do you protect patient privacy?

We take patient privacy very seriously. All personal and medical information is kept strictly confidential and is only accessed by authorized medical professionals. We use advanced encryption and security measures to protect your data.


Contact & Support

How can I contact Longevity Direct?

You can reach our customer service team:

  • By phone: +(1) 415-933-3453 (9:00 – 17:00)
  • By email: info@longevity@direct
  • Through the chat function on our website

What are your business hours?

Our customer service team is available Monday through Friday, 9:00 – 17:00.

Where is Longevity Direct located?

Longr UK Ltd
107 North Orange Street,
Wilmington, New Castle
Delaware, 19801

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