Refund and Returns Policy

Policy Last Updated: October 2024

We understand that circumstances may change, and you may need to cancel your Subscription Service. You may cancel your Subscription Service at any time for any reason. To ensure a smooth process, we require your cancellation request to be received at least two days prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.

After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.

Please see our Refund Policy to determine if you are eligible for a refund of your canceled Subscription Service.

To cancel your Subscription Services, please contact customer service at (email) and request a cancellation or through the process outlined in your online account (if applicable).

Refund Policy

You may request or be issued a refund for your current billing cycle if, at the time of the request or cancellation, your medication has not been ordered. Our refund policy adheres to pharmaceutical regulations and best practices. Once a medication has been issued, refunds are generally not permitted due to safety and regulatory considerations. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance. If your medication has been ordered, you are not eligible for a refund.

Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.

Subscription Services FAQs

What is included in my Subscription Services price?

Your Subscription Services represent a single price for the subscription purchased. This may include consultations both live and via electronic form submissions and reviews with a Provider for medications that are fulfilled through a pharmacy or other healthcare services on which we collect payments, lab services, care support, 24/7 patient support line, and other services to support your medical weight loss journey. Services, labs, and medications covered with the single Subscription Service price may vary.

What if my provider determines I am no longer eligible for the Subscription Services?

If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at (email).

Unless otherwise stated herein, Longr UK Ltd.’s Terms and Conditions govern the Subscription Services Cancellation and Refund Policy.

In all events, you are responsible for all fees from Services and Healthcare Services rendered. This Subscription Services Cancellation and Refund Policy governs fees for Subscription Services only.

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How does Rapaymcin work?

Rapamycin slows aging by targeting the mTOR pathway, shifting the body’s focus from growth to repair. It promotes cellular recycling, reduces overgrowth linked to disease, and enhances resilience to stress.

Imagine your body as a city, bustling with activity.

Cells are the workers, and mTOR (mechanistic target of rapamycin) is the city planner, deciding where to focus resources – building new structures, cleaning up waste, or repairing old ones.

As we age, mTOR often prioritizes building (cell growth) over maintenance (cellular repair), leading to “clutter” in our bodies that contributes to aging and disease.

This is where Rapamycin comes in.

It acts like a wise advisor to mTOR, convincing it to slow down unnecessary growth projects and focus on clean up and repair instead.

Specifically, Rapamycin:

Activates cellular recycling (autophagy):

Think of autophagy as the city’s waste management system. Damaged parts of cells are broken down and reused, keeping the system efficient and healthy.

Reduces harmful overgrowth:

Overactive mTOR has been linked to diseases such as cancer, cardiovascular disease, and neurodegenerative conditions like Alzheimer’s. By dialing back excessive growth signals, Rapamycin helps prevent these issues.

Supports stress resilience:

When cells are less focused on growing, they’re better equipped to handle stress, repair damage, and maintain long-term health.